Last Updated: January 2026
It’s important to us that you are completely clear from the outset the way in which we will deliver our services to you. If you are planning to join Canine Marketing Support, (“the Membership”) then you must read these terms and conditions in full prior to purchasing.
Membership Terms: Key Details
The terms cannot be varied and in proceeding to purchase the Membership you will be deemed to have accepted these terms. The terms and conditions set out below apply to the services offered by Canine Marketing Support. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which Canine Marketing Support (“we”, “our” or “us”) provide services to you, as purchaser of the membership.
Membership Outline
Canine Marketing Support is a membership platform for canine businesses who want to learn how to authentically grow and scale their online businesses using social media. The membership is an ongoing commitment where you can get regular support and guidance.
The aim is to assist canine business owners in enhancing their social media presence. I provide ready-made social media posts (needing minimal business tweaks), monthly sessions, and exclusive masterclasses to help you connect with your audience effectively.
Membership Specifics
There are four elements to the membership:
i) Monthly Live Masterclasses
ii) Bi-Weekly Q&A Sessions
iii) Monthly Downloadable Templates
iv) A Private Facebook Group
Live Masterclasses
The live masterclasses will be led by Charlotte Perrott, unless on holiday or pre-arranged time off, this will be communicated in advance and any sessions missed will either be re-arranged, provided by pre-recorded material or covered by an alternative service provider pre authorised and selected to deliver content appropriate for the membership. From time to time they may also be joined by expert coaches and consultants who are specialists in different areas of online businesses.
The monthly masterclasses will take place, via Zoom for approximately 1 hour. Unless there are unforeseen circumstances, the video calls will take place on a Wednesday at 8pm.
The information and guidance shared will be based on my 5 years of industry experience, social media updates, Meta Qualification and more.
Question & Answer Sessions
Twice a month, you will get the chance to ask questions about your business and get tailored bespoke support. All of the Q&As will be delivered via Zoom for 1 hour. This will provide you with the opportunity to ask questions and discuss your own circumstances and get support. You must fill in the form sent out via email on the morning for the chance of getting your bespoke questions answered.
Self-Study
In addition to the group masterclasses and live Q&As there will be materials provided for self-study. There is a ready made library of content in there. For best results you should work through the workbooks and audio or video material in your own time. Failure to complete the self-study materials may limit your ability to learn from the tips and guidance shared in the live sessions.
Private Facebook Group
You will have access to a private Facebook to support you during the Membership. The intention of the Facebook group is to provide community support and a network of individuals throughout the pet industry who are facing similar challenges.
From time to time Charlotte Perott may post and offer support in the Facebook Group but there is no guarantee that posts will be responded to immediately or that any Facebook mailboxes will be monitored.
Please be advised that whilst we hope that you will be able to utilise the Facebook group, we make no guarantees as to the availability of the group and/or the content within the group at any time.
Behaviour
It is requested that at all times your behaviour towards others is polite and respectful. We will not be held responsible for the behaviour or actions of any other members. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the membership with immediate effect. If these terms are broken, you acknowledge and accept that no refunds shall be given.
Disclaimers
The aim of the membership is to provide you with the tools and understanding to attract clients and to grow and scale your pet business. As a business owner your business is individual and personal to you and whilst the strategies and techniques which we will provide are tested, it is not intended that you will watch a video or read a workbook and that you will instantly turn a profit overnight.
We make no guarantees or claims as to the success of any member. Each individual is unique and their business and processes are unique to them. The aim is that by working through the trainings and resources and taking advantage of all of the elements which the membership has to offer you will have new information, strategies and techniques to market a successful pet business.
All information provided will be general information and guidance and will not be bespoke advice. We are not responsible for any action or inaction which you take as a result of the information within the membership. We are not responsible for any loss of opportunity or any investments which you make.
We ask that all members in the membership respect the rights of others in respect of their behaviour and privacy. We will not be responsible for the action of any members including for any disclosures made by any members based on information which has been shared within the membership.
Contact and Schedule
It is the intention that the membership will run continuously and that any training material, live Q&As and live masterclass sessions will be provided as set out above. Should an unforeseen reason arise which cause a session(s) to be postponed they will be re-arranged as soon as possible.
Throughout the membership we will be available by email Monday to Friday between 9am to 4pm via charlotte@petbusinesssupport.co.uk and will respond as soon as possible and within 48 hours during the hours stated.
If you have a technical query relating to accessing the membership please include “Tech” in the subject line of your email correspondence.
You may see us post on social media outside of our core hours. Not all of these posts are live and some will be pre-scheduled. We are passionate about supporting everyone in the membership and where we can we may respond to you out of hours but we make no guarantees that this will always be possible.
Payment Terms
The cost of the membership is set at the time you subscribe. On subscription you will agree to monthly payments via Stripe, which will be taken on the same day each month or year depending on whether you are annually or monthly.
The membership subscription is entirely flexible. Once you have paid your monthly or annual fee you will gain access to all of the membership benefits. Should you wish to cancel you can do so through your online portal/please email us and we can support you in cancelling your subscription. Should you seek to cancel the subscription close to the billing period renewal date you may still be charged for a further month/year during which you can continue to use the benefits of the membership. If you do leave and re-join at a later date, you will lose the membership rate on which you are currently subscribed and whilst we would be happy to welcome you back, the membership fees may have increased
Refunds and Cancellation
When you purchase a membership online, you would normally have a legal right to cancel within 14 days of the purchase date (the “cooling-off period”).
However, because the Membership includes immediate access to digital content and/or a digital platform, by placing your order you request and consent to us providing access immediately, and you acknowledge that you will lose your right to cancel or be refunded once access has been provided (i.e., once your membership access begins).
If you do not want immediate access (and wish to retain the 14-day cooling-off right), please do not complete checkout and contact us at charlotte@petbusinesssupport.co.uk before purchasing.
Once access to the Membership has begun, we do not offer refunds for change-of-mind cancellations, including (but not limited to) where you have accessed the platform, downloaded materials, watched training, attended sessions, or joined any community areas.
This does not affect your statutory rights. If any digital content we supply is faulty or not as described, you may be entitled to a repair, replacement, or refund in line with consumer law.
You may cancel your membership at any time by via your account settings.
Monthly members: Your access will remain active until the end of your current billing period. No further payments will be taken after cancellation.
Annual members: Your access will remain active until the end of your annual term.
We do not offer partial refunds for unused time within a billing period/term unless required by law.
We reserve the right to suspend or cancel the Membership (for example, to protect the community, to comply with legal obligations, or where necessary to maintain service quality). Where we cancel without breach on your part, we will refund any unused portion of your current paid period on a pro-rata basis.
Privacy and Confidentiality
Your privacy and protection of your personal data is important to us. Your personal data is protected as set out in our privacy policy which can be found by clicking here.
We utilise Podia to manage our communications with you and from time to time may utilise the Facebook Pixel analytics tool.
During the course of the membership you may have access to confidential information, in particular the personal affairs of others on the course. In accepting these terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.
You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the membership. Should you decide to leave the Membership then you remain bound by the confidentiality and privacy obligations.
Intellectual Property
During your time as a member you will be provided with course materials. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools but you are not permitted to duplicate or provide copies to third parties. We retain and reserve all of our copyrights.
Complaints
If you have a complaint about the programme this should be made in writing to Charlotte Perrott at charlotte@petbusinesssupport.co.uk.
Frequently Asked Questions
1. What happens if I can’t make a live session?
As far as possible, the live masterclasses will be held on Zoom. If not they will be recorded and the link to watch will be sent to you within 48 hours following the end of a live session. From time to time technology may fail and the recording may be unavailable or of poor visual or sound quality but we do aim to record all live sessions.
2. What if I need additional support?
Additional support can be offered to each member in the form of 1:1 support or guidance. We are happy to support you as required, please contact us directly, additional charges will apply.
3. What if I am ill during the membership?
If you are ill or unable to attend a live session for any reason you will be able to watch the recording of that session. If you are ill for an extended period please let us know and we will support you wherever we can.
General
We intend to rely on the written terms set out in these terms and conditions for the services that we provide to you in delivery of the membership. These written terms shall constitute the entire agreement between us.
Should there be any conflict between these terms and any membership hosting platform or payment gateway, these terms shall prevail.
We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.
If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.
These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction over any matter and proceedings arising out of the Membership.
Our mailing address is: Attn: Charlotte Perrott Address: Clogwyn, Newborough, Llanfairpwllgwyngyll, Isle Of Anglesey, Wales, LL61 6SU